cancellation & refund policy

deposit policy

A 30% non-refundable deposit is required to secure an event date. The deposit is non-refundable under all circumstances, including cancellations by the Client.

client cancellations

Cancellations more than fourteen (14) days before the event may be eligible for a future event credit, less the non-refundable deposit, at the sole discretion of Cousins Corner.

Cancellations made within fourteen (14) days of the scheduled event are non-refundable.

Rescheduling

One (1) complimentary date change may be permitted, subject to availability. Any additional date changes may be subject to rescheduling fees. Rescheduled events must take place within twelve (12) months of the original event date unless otherwise approved by Cousins Corner.

Final payment

The remaining balance is due seven (7) days prior to the scheduled event. Failure to submit the remaining balance by the due date may result in cancellation of the reservation in accordance with the signed Rental Agreement. The non-refundable deposit will not be refunded.

no access or no show

Failure to provide safe and timely access for delivery or setup, or failure to be present for the scheduled delivery without prior arrangements, will be treated as a Client cancellation. No refunds or credits will be issued in these circumstances.

***IMPORTANT: The information on this page is provided for general informational purposes only and summaries our standard cancellation and refund policies. All reservations are subject to the terms and conditions of the signed Rental Agreement provided during the booking process. In the event of any conflict between the information on this page and the signed Rental Agreement, the signed Rental Agreement shall govern.***