Rental Policies

Thank you for choosing Cousins Corner Soft Play Rentals. To ensure a safe and enjoyable experience for all guests, please review the following rental policies.

Booking & Payment

A signed Rental Agreement and a non-refundable 30% deposit are required to secure an event date.

Proposals and requested event dates are held for forty-eight (48) hours from the time the proposal is sent. To secure the reservation, the signed Rental Agreement and required 30% non-refundable deposit must be received within that 48-hour period. If they are not received, the proposal may expire and the requested event date may be released without further notice.

Reservations are not confirmed until both the signed Rental Agreement and required retainer have been received.

The remaining balance is due seven (7) days prior to the scheduled event.

Changes to rental items, event location, setup requirements, or event timing may result in additional charges.

Cancellation & Refunds

All deposits are non-refundable.

Cancellations made more than fourteen (14) days before the event may be eligible for a future event credit, less the non-refundable deposit.

Cancellations within fourteen (14) days of the event are non-refundable.

Failure to submit the remaining balance by the payment due date may result in cancellation of the reservation without refund of the non-refundable retainer.

One complimentary date change may be permitted based on availability. Additional date changes may be subject to fees.

Failure to provide access for delivery or setup will be treated as a cancellation and no refund shall be issued.

Delivery & Setup

All rentals include delivery, setup, and breakdown within our standard service area.

Additional travel fees may apply outside our service area.

The setup area must be clean, dry, level, and free of debris prior to our arrival.

Clients must notify Cousins Corner of any stairs, elevators, narrow gates, long walking distances, parking restrictions, or other access limitations before booking.

Equipment placement is determined by Cousins Corner at the time of setup and may not be moved after installation.

We reserve the right to refuse installation if site conditions are deemed unsafe.

Safety & Supervision

An adult aged eighteen (18) years or older must supervise children at all times while rental equipment is in use.

The following are strictly prohibited on or around rental equipment:

  • Shoes

  • Food and beverages

  • Gum and candy

  • Face paint

  • Glitter

  • Confetti

  • Silly string

  • Sharp objects

  • Pets

  • Smoking materials

Children must use equipment safely and as intended. Rough play, climbing on walls, flips, wrestling, and intentional misuse are prohibited.

Bounce House Rules

All participants must remove shoes before entering the bounce house.

Occupancy limits must be followed at all times.

No flips, wrestling, roughhousing, climbing on walls, or hanging from netting are permitted.

The bounce house must never be used during unsafe weather conditions.

Adult supervision is required at all times.

Equipment Responsibility & Cleaning

The Client assumes responsibility for all rental equipment from delivery until pickup.

Equipment may not be moved, altered, or relocated after installation.

Any unauthorized movement or relocation of equipment by the Client or guests is done at the Client’s own risk and may result in additional fees or termination of the rental.

The Client is responsible for any loss, theft, excessive cleaning, or damage caused by misuse, negligence, prohibited items, pets, food, beverages, face paint, glitter, confetti, smoking, or failure to supervise participants.

Additional cleaning or replacement fees may be charged when necessary.

Weather Policy

Weather conditions are monitored prior to all outdoor events.

For safety reasons, equipment will not be installed or may be removed if conditions include:

  • Rain

  • Thunderstorms

  • Lightning

  • Standing water

  • Flooding

  • Excessive heat

  • Unsafe ground conditions

  • Winds exceeding manufacturer recommendations

For the safety of our clients, guests, and staff, all weather-related installation decisions are made solely at the discretion of Cousins Corner.

If weather conditions are deemed unsafe, a future event credit may be issued and applied toward a new booking date within twelve (12) months, subject to availability.

Photography Policy

Cousins Corner may photograph and record video of the setup process and completed event setup for marketing, advertising, promotional, and portfolio purposes.

We make every effort to focus on the rental equipment rather than guests. No child will be identified by name without permission.

Clients may request exclusion from promotional photography by notifying Cousins Corner prior to the event date.

Contact Us

Questions? We’re happy to help!

Cousins Corner, LLC
hello@cousinscorner.co
215-469-1676

***IMPORTANT: The Rental Policies on this page are provided for general informational purposes only and summarize our standard rental practices. All reservations are subject to the terms and conditions outlined in the signed Rental Agreement provided during the booking process. In the event of any conflict between these policies and the signed Rental Agreement, the Rental Agreement shall govern.***