Rental Policies

Thank you for choosing Cousins Corner, LLC. To help ensure a safe, smooth, and enjoyable rental experience, please review the following policies before booking.

Booking & Payment

A signed Rental Agreement and a 30% non-refundable deposit are required to reserve an event date.

Proposals and requested event dates are held for forty-eight (48) hours from the time the proposal is sent. To secure the reservation, the signed Rental Agreement and required deposit must be received within that 48-hour period.

If both requirements are not completed within that time, the proposal may expire and the requested event date may be released and made available for other bookings without further notice.

Submission of an inquiry or receipt of a proposal does not, by itself, reserve an event date.

The remaining balance is due seven (7) days prior to the scheduled event.

Requests to change rental items, the event date or location, setup requirements, delivery access, or event timing are subject to availability and approval by Cousins Corner and may result in adjustments to pricing, travel fees, taxes, or other applicable charges.

Standard rentals include up to four (4) hours of play, unless otherwise specified in the proposal or signed Rental Agreement.

Cancellation & Refunds

The 30% deposit is non-refundable in the event of a cancellation by the Client.

Cancellations made more than fourteen (14) days before the scheduled event may, at Cousins Corner's discretion, be eligible for a future event credit for eligible amounts paid, excluding the non-refundable deposit.

Cancellations made fourteen (14) days or less before the scheduled event are non-refundable, and no future event credit is guaranteed.

One (1) complimentary date change may be permitted when requested more than fourteen (14) days prior to the scheduled event, subject to availability and approval by Cousins Corner. The rescheduled event must take place within twelve (12) months of the original event date, unless otherwise approved by Cousins Corner. Additional date changes may be subject to a rescheduling fee.

Failure to submit the remaining balance by the required due date may result in cancellation of the reservation in accordance with the signed Rental Agreement. The non-refundable deposit will not be returned.

Failure to provide safe and timely access for delivery or setup, undisclosed access or venue restrictions, or failure to provide a suitable setup location may be treated as a Client cancellation in accordance with the signed Rental Agreement.

Delivery & Setup

Cousins Corner provides professional delivery, setup, and breakdown with all rental reservations. Delivery, setup, and breakdown are included within our standard service area.

Additional travel fees apply to locations outside of our standard service area and are calculated based on distance. Any applicable travel fee will be included in the Client’s proposal before the reservation is confirmed.

The designated setup area must be clean, dry, level, stable, accessible, large enough to safely accommodate the selected equipment, and free of debris, pet waste, sharp objects, and other hazards.

Clients must notify Cousins Corner before booking of any conditions that may affect delivery or setup, including:

  • Stairs or steps

  • Elevators

  • Narrow gates, hallways, or doorways

  • Long walking or carrying distances

  • Parking or loading restrictions

  • Venue-specific requirements

  • Other access limitations

Final equipment placement is subject to Cousins Corner's determination that the requested location provides adequate space, access, and conditions for safe installation.

Once installed, rental equipment may not be moved, relocated, altered, disconnected, deflated, or disassembled without prior authorization from Cousins Corner.

Cousins Corner reserves the right to refuse, modify, delay, or discontinue installation when the setup location or conditions are determined to be unsafe, unsuitable, or inaccessible.

Safety & Supervision

An adult eighteen (18) years of age or older must actively supervise children at all times while rental equipment is in use. Cousins Corner does not provide childcare or participant supervision unless expressly agreed to in writing.

Shoes must be removed before entering designated play areas, and socks must be worn while using the rental equipment.

The following are prohibited on or around rental equipment:

  • Shoes

  • Food or beverages

  • Gum or candy

  • Face paint

  • Glitter or confetti

  • Silly string

  • Slime

  • Sharp objects

  • Pets

  • Smoking or vaping materials

  • Any item that may stain, puncture, damage, or interfere with the safe use of the equipment

All equipment must be used safely and only for its intended purpose. Rough play, wrestling, flips, somersaults, pushing, shoving, unauthorized climbing, and intentional misuse are prohibited.

Unsafe activity must be stopped immediately by the supervising adult.

Inflatable safety

When inflatable equipment is included in a reservation, all participants must comply with applicable safety instructions, manufacturer requirements, and occupancy limitations.

Participants must remove shoes before entering, follow applicable occupancy and equipment limitations, and refrain from flips, wrestling, rough play, climbing or sitting on inflatable walls, or hanging from netting.

Participants should be grouped by similar age and size whenever appropriate for safe operation.

The inflatable, blower, anchoring system, electrical connections, and related equipment may not be moved, disconnected, altered, or otherwise interfered with without authorization from Cousins Corner.

If an inflatable begins to lose air, becomes unstable, shifts from its installed position, loses power, or otherwise appears unsafe, all participants must exit immediately and use must stop.

Inflatable equipment may not be used when weather, wind, ground conditions, electrical conditions, or other circumstances make continued operation unsafe.

Equipment Responsibility & Cleaning

The Client is responsible for the proper care and safekeeping of rental equipment from the time setup is completed until the equipment is retrieved by Cousins Corner.

The Client may be financially responsible for excessive cleaning, damage, loss, theft, or misuse resulting from negligence, prohibited items, inadequate supervision, unauthorized movement, or failure to comply with applicable rental and safety requirements.

Examples may include tears, punctures, permanent stains, missing equipment components, damage caused by pets or prohibited substances, water or moisture damage resulting from improper use, and damage caused by unauthorized movement or alteration of equipment.

Normal wear resulting from proper use of the rental equipment will not be considered Client-caused damage.

Reasonable cleaning, repair, or replacement charges may be assessed when applicable and in accordance with the signed Rental Agreement.

Weather Policy

Weather conditions are monitored before and during outdoor events to help protect the safety of clients, guests, staff, and rental equipment.

Rental equipment will not be installed, or use may be suspended or discontinued, when conditions are determined to be unsafe. Unsafe conditions may include, but are not limited to:

  • Rain or precipitation

  • Thunderstorms or lightning

  • Standing water or flooding

  • Snow or ice

  • Excessive heat

  • Wet, muddy, unstable, or otherwise unsafe ground conditions

  • Wind speeds or gusts exceeding applicable manufacturer or safety requirements

  • Severe weather watches or warnings affecting the event area

  • Any other condition that may create an unsafe environment

Weather-related setup and operational decisions are made by Cousins Corner based on safety considerations, equipment requirements, manufacturer guidelines, and conditions at the event location.

If unsafe conditions develop during the rental period, use of affected equipment must stop immediately.

If Cousins Corner determines before delivery or setup that weather or ground conditions prevent safe installation or operation and the rental cannot reasonable be relocated indoors, payments may be applied toward one rescheduled event occurring within twelve (12) months of the original event date, subject to availability and the terms of the Weather Policy and signed Rental Agreement.

Photography & video

Cousins Corner may photograph or record video of the setup process and completed rental setup for portfolio, marketing, advertising, and promotional purposes.

We make reasonable efforts to focus photography and video on the equipment and completed setup rather than event guests. Children will not be identified by name without permission.

Clients may request that photographs or videos containing identifiable guests not be used for promotional purposes by notifying Cousins Corner prior to the event. This does not apply to photographs or videos of the rental equipment or completed setup that do not contain identifiable individuals.

Contact Us

Questions? We’re happy to help!

Cousins Corner, LLC
hello@cousinscorner.co
215-469-1676

Rental Agreement Controls

***IMPORTANT: The Rental Policies on this page provide a general summary of Cousins Corner’s standard rental practices. All reservations are subject to the terms and conditions of the Rental Agreement signed during the booking process. If there is any conflict or inconsistency between these policies and the signed Rental Agreement, the signed Rental Agreement shall govern.***