Damage & cleaning policy
Cousins Corner takes pride in providing clean, well-maintained rental equipment. All rental equipment is cleaned, inspected, and sanitized before and after each rental.
Client Responsibility
The Client is responsible for the proper care and safekeeping of rental equipment from the time setup is completed until the equipment is retrieved by Cousins Corner.
The Client may be financially responsible for excessive cleaning, damage, loss, theft, or misuse of rental equipment that occurs during the rental period as a result of negligence, prohibited items, inadequate supervision, unauthorized movement, misuse, or failure to follow applicable rental and safety requirements.
Damage & Excessive Cleaning
Examples of damage or conditions that may result in additional charges include, but are not limited to:
Tears, punctures, rips, or cuts
Permanent stains or discoloration
Missing balls, toys, accessories, or equipment components
Damage caused by pets
Damage caused by food, beverages, gum, candy, face paint, glitter, confetti, slime, silly string, smoke, or sharp objects
Excessive dirt, mud, debris, or other substances requiring cleaning beyond normal post-rental cleaning
Water or moisture damage resulting from improper use or failure to follow applicable weather or safety requirements
Damage resulting from moving, dragging, relocating, altering, disconnecting, deflating, or disassembling equipment after installation
Damage resulting from intentional misuse, rough play, or failure to follow equipment rules
Normal wear resulting from proper use of the rental equipment will not be considered Client-caused damage.
Repair, Cleaning & Replacement Costs
When rental equipment requires cleaning beyond normal post-rental cleaning, repair due to Client-caused damage, or replacement due to loss or damage beyond repair, the Client may be responsible for the reasonable costs associated with cleaning, repair, or replacement.
If an item is damaged beyond repair, lost, stolen, or otherwise cannot reasonably be returned to service as a result of circumstances for which the Client is responsible, the Client may be responsible for the applicable replacement cost.
When Client-caused damage prevents rental equipment from being available for scheduled or future rentals, the Client may also be responsible for loss of rental income to the extent permitted by law and in accordance with the signed Rental Agreement.
Any charges will be assessed in accordance with the signed Rental Agreement.
Reporting Damage
The Client must notify Cousins Corner immediately if rental equipment becomes damaged, wet, unstable, displaced, deflated, lost, loses power, or otherwise appears unsafe during the rental period.
If equipment appears damaged or unsafe, use must stop immediately until further instructions are provided by Cousins Corner.
The Client, guests, venue personnel, or other third parties may not attempt to repair, modify, move, reconnect, or otherwise alter damaged or unsafe equipment.
Rental Agreement Controls
***IMPORTANT: This Damage & Cleaning Policy provides a general summary of Cousins Corner’s standard procedures regarding equipment care, cleaning, damage, and Client responsibility. All reservations are subject to the terms and conditions of the Rental Agreement signed during the booking process. If there is any conflict or inconsistency between this policy and the signed Rental Agreement, the signed Rental Agreement shall govern.***