rental terms & booking policy
Reservations
A signed Rental Agreement and a 30% non-refundable deposit are required to reserve an event date.
A reservation is not considered confirmed until both the signed Rental Agreement and required deposit have been received.
Proposal validity
Proposals and requested event dates are held for forty-eight (48) hours from the time the proposal is sent.
To secure the reservation, the signed Rental Agreement and required 30% non-refundable deposit must be received within the 48-hour period.
If both requirements are not completed within that time, the proposal may expire and the requested event date may be released and made available for other bookings without further notice.
Submission of an inquiry or receipt of a proposal does not, by itself, reserve an event date.
final payment
The remaining balance is due seven (7) days prior to the scheduled event.
Failure to submit the remaining balance by the due date may result in cancellation of the reservation in accordance with the signed Rental Agreement. In the event of cancellation for nonpayment, the 30% non-refundable deposit will not be returned.
Booking changes
Requests to change the event date, event location, rental package, rental items, setup requirements, delivery access, or event timing are subject to availability and approval by Cousins Corner.
Changes may result in adjustments to pricing, travel fees, taxes, or other applicable charges.
Clients should notify Cousins Corner of requested changes as soon as possible. Requested changes are not considered confirmed until approved by Cousins Corner.
rental period
Standard rentals include up to four (4) hours of play, unless otherwise specified in the proposal or signed Rental Agreement.
Additional rental time may be available for an additional fee and must be arranged in advance, subject to availability.
Delivery, setup, and breakdown time are not considered part of the Client's scheduled play period.
Delivery, setup, and breakdown are included within our standard service area. Additional travel fees apply to locations outside of our standard service area and are calculated based on distance. Any applicable travel fee will be included in the Client’s proposal prior to booking.
venue & setup requirements
The Client is responsible for obtaining any necessary permission or approval from the venue, property owner, or other authorized party before installation.
The Client must provide a setup location that is clean, dry, level, accessible, and large enough to safely accommodate the selected rental equipment.
Before the event, the Client must notify Cousins Corner of any conditions that may affect delivery, setup, or breakdown, including:
Stairs or steps
Elevators
Narrow gates, hallways, or doorways
Long walking or carrying distances
Parking or loading restrictions
Venue-specific delivery or setup requirements
Other access limitations
Undisclosed access conditions or venue requirements may result in additional fees, setup modifications, delays, or an inability to complete installation in accordance with the signed Rental Agreement.
Rental Agreement Controls
***IMPORTANT: This page provides a general summary of Cousins Corner’s standard rental and booking policies. All reservations are subject to the terms and conditions of the Rental Agreement signed during the booking process. If there is any conflict or inconsistency between this page and the signed Rental Agreement, the signed Rental Agreement will govern.***